Privacy Policy for GhostHost, LLC

Last Updated: 05/20/2023

Welcome to GhostHost, LLC (“GhostHost”, “we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, store, use, and disclose your information when you use our services.

1. ACCEPTANCE OF PRIVACY POLICY

By using our services, including our website and any chatbots we deploy, you consent to the collection, storage, use, and disclosure practices outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information from you when you create an account, including your name, email address, password, and business details such as information including any documentation you provide to us. We also collect information from you during your interactions with our chatbot services. This may include log information about use of the services, including the type of browser, access times, IP address, and chat transcripts.

3. HOW WE USE YOUR INFORMATION

The information we collect is primarily used to create and maintain your account, to provide and improve our services, and to respond to your inquiries or requests. We may also use your business information and chat transcripts to optimize the chatbot experience.

4. COOKIES AND TRACKING

We use cookies and similar technologies, including those provided by third parties such as Google Analytics, to enhance and personalize your user experience, to monitor and analyze the usage of our services, and for other similar purposes.

5. DATA STORAGE AND SECURITY

We may retain your information as long as you are a customer with us or your account is active. We take appropriate measures to secure your information, although no security measure is 100% infallible.

6. YOUR RIGHTS

You may request access to, correction of, or deletion of your personal data. To make such a request, please email us at [email protected].

7. THIRD PARTY SERVICES

We use third-party services, such as Google Analytics, to assist in the operation and improvement of our services. These third parties may have access to your information as necessary for the provision of their services to us.

8. LINKS TO THIRD PARTY WEBSITES

Our services may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of those third parties.

9. LEGAL REQUESTS AND PREVENTING HARM

We may disclose your information in response to a legal request if we believe in good faith that the law requires us to do so. We may also disclose your information if we believe it is necessary to detect, prevent, or address security and technical issues or to protect our rights, property, or safety, and the rights, property, or safety of others.

10. DATA BREACH NOTIFICATION

In the event of a data breach that affects your information, we will notify you as required by applicable law.

11. CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a resident of California, you have specific rights regarding your personal information under the CCPA. Please contact us at [email protected] for more information.

12. USERS UNDER THE AGE OF 18

Our services are not intended for and may not permissibly be used by individuals under the age of 18. You must be 18 years old or older to use our services.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” and will provide more substantial notifications as required by law.

 

GhostHost, LLC does not sell your personal information. If you have any questions, please contact us at [email protected].